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Platform
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See an example
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Desktop Usability Video
Scenario
You’re on a business trip in Oakland, CA. You've been working late in downtown and now you're looking for a place nearby to grab a late dinner. You decided to check Zomato to try and find somewhere to eat. (Don't begin searching yet).
Tasks
- Look around on the home page. Does anything seem interesting to you?
- How would you go about finding a place to eat near you in Downtown Oakland? You want something kind of quick, open late, not too expensive, and with a good rating.
- What do the reviews say about the restaurant you've chosen?
- What was the most important factor for you in choosing this spot?
- You're currently close to the 19th St Bart station, and it's 9PM. How would you get to this restaurant? Do you think you'll be able to make it before closing time?
- Your friend recommended you to check out a place called Belly while you're in Oakland. Try to find where it is, when it's open, and what kind of food options they have.
- Now go to any restaurant's page and try to leave a review (don't actually submit it).
What was the worst thing about your experience?
It was hard to find the bart station. The collections not being able to be sorted was a bit of a bummer
What other aspects of the experience could be improved?
Feedback from the owners would be nice
What did you like about the website?
The flow was good, lots of bright photos
What other comments do you have for the owner of the website?
I like that you can sort by what you are looking for and i like the idea of collections
Desktop Usability Video
Scenario
You're going on a vacation to Italy next month, and you want to learn some basic Italian for getting around while there. You decided to try Duolingo.
Tasks
- Please begin by downloading the app to your device.
- Choose Italian and get started with the first lesson (stop once you reach the first question).
- Now go all the way through the rest of the first lesson, describing your thoughts as you go.
- Get your profile set up, then view your account page. What information and options are there? Do you feel that these are useful? Why or why not?
- After a week in Italy, you're going to spend a few days in Austria. How would you take German lessons on Duolingo?
- What other languages does the app offer? Do any of them interest you?
What was the worst thing about your experience?
I felt like there could have been a little more of an instructional component to the lesson.
What other aspects of the experience could be improved?
It would be cool if there were some feature that could allow two learners studying the same language to take lessons together. I imagine that their screens would be synced and they could go through lessons together and chat along the way.
What did you like about the website?
Overall, the app was very intuitive to use and visually appealing. I also liked the option to connect with others.
What other comments do you have for the owner of the website?
Overall, the app seemed very helpful and easy to use. I feel like it makes learning a new language fun and almost like a game. It would be nice, however, if it contained more of an instructional portion.
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Usability testing
Learn what usability testing is and why it's important for your business.