In a nutshell, customer experience, or CX, is your customer’s perception of their experience with your brand. It focuses on your relationship with your customers. It also includes every interaction you have with them, no matter how brief, even if it didn’t lead to a purchase. How customers view your brand impacts your bottom line and revenue in the long run. So, how do you improve customer experience?If you are trying to sell your products online and have started your own e-commerce website already, then the next best thing to do is to acquire plugins.
Plugins are the ones who assist you in enhancing the products’ and websites’ functions, features, and overall appearance of your website. And not only that, but it can also increase the efficiency and productivity of you and your website.
With plugins, now all you have to do is think of the most promising marketing strategy and campaigns that will catch your target audience’s attention then the plugins will do the rest.
Assuming that you are using WooCommerce for your e-commerce website. Here are the ten must-have WooCommerce plugins that improve customer experience:
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YITH WooCommerce Wishlist
YITH WooCommerce Wishlist has been one of the most trusted plugins for almost 16 years. Because of its undeniably outstanding performance in giving updates to users anywhere in the world, it became the most reliable help desk worldwide.
Are you familiar with the situation where you add every product in the cart and are still unsure if you will purchase it? No worries, because YITH integrates with WooCommerce and will help you save your favorite products for you to buy later without breaking a sweat.
Additional features include sending updates for you if your product stock is ever low or if new products come in. Through these features, potential customers can trust you to keep their favorite products and create an excellent user interface for customers.
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WooCommerce Currency Switcher
Are you planning to switch currencies based on your location and currency price? WooCommerce Currency Switcher has got everything settled for you.
This plugin lets users switch the money rate depending on their choice. No need to look for sale vouchers because this plugin can assist you in boosting the activeness of your business’ shopping carts’ rate, which means your business is in good hands. Just remember to check the compatibility of this plugin so you can save money on your products.
There are several ways how you can make use of this plugin:
Administrator:
- Convert and round off prices
- Add one or more currencies depending on the potential buyer’s location
User:
- Calculate and convert the prices on the sidebar
- Pay in the selected currency, which depends on your location
All of these uses will help improve customer experience on your WooCommerce site.
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Order Delivery Date for WooCommerce
You must understand the customer’s needs and worries upon purchase, from the fear of being scammed to the concern of receiving the right and undamaged products. With the Order Delivery Date for the WooCommerce plugin, you can ensure that everything will fit into the clients’ schedules.
The administrator can set delivery hours and just put the notice on the website to spread the word. For example, the delivery is unavailable on weekends or during a pandemic. The plugin will ensure that potential buyers will be informed about the delay in the delivery. It also helps customers track their delivery to ensure everything is running smoothly.
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WooCommerce Stripe ACH Gateway
Payment methods can be complicated, especially if you are purchasing online. Sometimes, the website will ask you to reload your account. However, you worry that someone can hack it in no time.
The WooCommerce Stripe ACH Gateway plugin will allow you to increase the functionality of your website by allowing users to link their bank accounts or resort to any payment method. This plugin and process are very user-friendly; you can just do it on your mobile anytime and anywhere.
You can also check these additional features of WooCommerce Stripe ACH Gateway:
- Verification of account to make sure that you authorized the transaction
- In-depth processing of payments to unregistered users
- Immediate order/s processing
- Subscription Support
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YITH WooCommerce Ajax Search
You can find whatever you are looking for through search bars in just a few seconds. The results may vary depending on its popularity and clicks. Through search bars, your customers can also discover products and services that may awaken their interest in the long run. Additionally, ensuring that your search bar is functioning well and fully efficient is vital.
YITH WooCommerce Ajax Search is a plugin that will help you create a robust search bar for your WooCommerce store. Because of its algorithm, it can find whatever the customer is searching for. This plugin is one of the most valuable plugins you could ever have, when it comes to improving customer experience.
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Sticky Mini Cart for WooCommerce
Have you ever wondered if the products you plan to order are still safe and sound in your cart? You all have this urge to see if the product is still in our cart, right? Sticky Mini Cart for WooCommerce allows users to visit their cart anytime without having to check out. This plugin can assure you that every product is still in good condition, especially if you are still in the deciding phase.
It also allows visitors to add products to their carts. Specifically, the “Add To Cart” words will appear on the corners of the page. With this reassurance, you can increase the ability of the visitors to make purchases which is very beneficial to you and your business. This will improve customer experience on your retail website for sure.
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Checkout Field Editor
Nothing is permanent, especially the personal information you indicated on the website. Nothing is more upsetting than having trouble changing your personal information. Many customers are encountering problems such as account limitations or maybe forgotten passwords.
But with the Checkout Field Editor, from the word itself, you can edit, delete or add custom fields that you can see in the checkout form or area. Plus, your information will be saved for future purchases.
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Variation Swatches for WooCommerce
So maybe you want to explore different products as you browse the website. Purchasing online is hassle-free because everything will be delivered to your doorstep in days.
What’s good about the Variation Swatches for Woocommerce plugin is that you can browse and judge different products based on your desire. The labels will be presented to the customers and their future which is essential for closing a deal with them.
To support the claim, what you can do are:
- Choose the product’s size, color, and style
- You can view the reviews and ratings for your reference
- You can choose what type of packages you will purchase (price may vary on packages)
- WooCommerce Multilingual
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WooCommerce Multilingual
No matter how far or what language you speak, communication is possible through the WooCommerce Multilingual plugin. This plugin can simultaneously change the language based on your understanding. You do not have to be stressed out by going to or finding google translators just to ensure that the information is factual or correct.
Targeting international customers is a convenient way to show them that you care for their specific needs. This way, you can increase the customer interface and interactions as they go through your pages, websites, categories, and overall products.
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WooSlider Products Slideshow
An outstanding display is what drives potential buyers to you. You must ensure that the visual contents are visible enough to check every edge for assurance.
WooSlider Products Slideshow will provide a great customer experience by maximizing conversions and allowing your products to become fully responsive and well-organized as they browse the product comfortably.
Upon selecting and inserting the slideshow, you will have these options:
- Number of products
- Thumbnails and paginations
- Overlay
- Layout
- Display
- Tags
- Categories
- Number of product’s stocks
- Featured products
Conclusion
It can be challenging to showcase your products online because of your competitors and technological advances. It would be best if you got something to draw your potential customers to your business.
Have your products well-organized and efficient by acquiring the necessary plugins. This will help you increase the customer’s interface and interaction. Adding the aforementioned WooCommerce plugins to your site will help improve customer experience.
Juliette Anderson is a freelance web designer who specializes in corporate websites. When not at work, she’s busy watching “Organize With Me” videos on YouTube.
Tim Rotolo
Ritvij Gautam
Fresco