Read about the powerful analytical capabilities of Trymata’s new research repository! With automatic sentiment analysis, discovery graphs, highlight searches and more, Considerly will help you get even more out of your UX research data.
How to use ChatGPT to write your usability test script
Wondering if ChatGPT’s AI engine can help you write your usability testing task scripts? Our team did the research to find out exactly what conversational prompts work best to get a ready-to-use test script.
TryMyUI has rebranded to Trymata!
We’re proud to announce that TryMyUI has rebranded to Trymata! Under our new name, we’re expanding our product offerings – and our vision for the future – to become a complete digital experience insights solution. Read all about the new brand, what’s changing, and what it means for you!
Collecting & analyzing digital experience data
As technology is evolving, customers’ expectations are also rising. A good customer experience can differentiate your brand from others. According to some statistics, brands providing excellent customer experience generate 5.7% more revenue than those not focusing much on CX. If we neglect these stats for a moment, every business owner understands that a good customer experience is essential for success. Now the question is how to improve customer experience? For that, you need to collect customer experience data. You might ask how to collect data? In this article, we’ll discuss how to collect and analyze digital experience data.
Why invest in a digital experience platform for your e-commerce business
If an e-commerce business wants to deliver a personalized customer experience, it should be looking forward to investing in digital experience platforms. This article is all you need to know about digital experience platforms and why you should invest in one.
What are the Gestalt Principles, and why are they important for UX?
It is critical to understand the fundamentals of design in order to meeting the customer’s needs and create an efficient user interface. The Gestalt Principles are some of the most important pieces of knowledge for any designer and have real impacts on how the user interprets information. This article will define the Gestalt Principles and analyze how they’re impactful for UX and UI.
How product analytics and usability testing go hand-in-hand
Better usability and digital experience create better products. How exactly does usability testing go hand in hand with product analytics? Usability is something like your cell phone. If your cell phone isn’t easy to use, you will change it and never look back at it again. So, an easy-to-use cell phone means that it is a good product and vice versa.This is a broad example, however. In this blog, we.. Read More
Digital customer experience: Digital experience and customer experience combined
Before discussing the differences between a digital experience (DX) and customer experience (CX), one thing should be clear: DX and CX are closely related. Therefore, most companies often use these terms interchangeably. Remember, the digital experience is the key component of the overall customer experience strategy. As well, there is the concept of digital customer experience.
What is digital experience?
As the name indicates, it’s an interaction between a user or customer and the employee or company by using digital technologies. This interaction can be between B2B and B2C by using digital technologies. It allows companies and organizations to get rid of paper processes and create services that can be run through modern technologies and the internet. If we talk about digital experience design, it should be intelligent, omni-channel, personalized, and relevant. When you ask people to define the digital experience, you’ll get different answers, but all of them will be relevant.
8 key components of excellent customer experience
Nowadays, it’s not difficult for people to distinguish between good and bad customer service. Do you know providing an excellent customer experience is an art, and learning that art isn’t easy? Before going into the details of key components of excellent customer experience, it’s essential to know the difference between good and poor customer service.