8 key components of excellent customer experience
Darienne Jordan
Nowadays, it’s not difficult for people to distinguish between good and bad customer service. Do you know providing an excellent customer experience is an art, and learning that art isn’t…
10 must-have WooCommerce plugins to improve customer experience
Juliette Anderson
In a nutshell, customer experience, or CX, is your customer’s perception of their experience with your brand. It focuses on your relationship with your customers. It also includes every interaction…
Digital experience vs. user experience
So, digital experience and user experience are trending buzzwords right now. But what does it mean? And how can it benefit you? In this article, we are going to explore…
Leveraging digital experience data to improve your UX
If companies want to cultivate meaningful connections and strong relations with customers, they need to leverage digital experience data. This data can help them improve UX, and they can retain…
It’s just not working: How to break up with bad UX design
Luke Smith
Ours truly is the great age of technology, and that means that your work in the IT field isn’t just in demand, it’s always engaging. Whether you’re a programmer, a…
7 ways to measure user experience using metrics & KPIs
Fresco
User experience is the concept of gauging the satisfaction or frustration of your users while they interact with your product/service. Optimizing the user’s experience throughout their journey is one of…
Selecting an appropriate usability testing sample size
Have you ever wondered how a sample is selected for usability testing of a prototype? What are the significant factors on which sample size is selected? And how it goes…
How UX design and information architecture go hand-in-hand
Just because you’re a good designer doesn’t mean that you don’t need to be aware of the latest technologies and methodologies. In fact, a UX designer can improve professional skills…
Prioritizing accessibility in UX design
Many companies are still not aware of the benefits of integrating accessibility into the design and UX research process. Therefore, they’re missing the immense real-world impacts of it. Prioritizing accessibility…
UX Wars: Lyft vs. Uber
As you may have noticed, we recently re-launched our UX Wars campaign with a bit of a twist. We have included audience participation by running polls on social media. Currently,…
